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Refund & Cancellation Policy

When you can get your money back, how to ask, and how long it takes.

Last updated: 16 September 2026 · Effective immediately for new users; 30 days after posting for existing users.

Contents
  1. Overview
  2. When you can get a refund
  3. When a refund is not available
  4. Cancellation
  5. How to request a refund
  6. How and when you get the money
  7. Disputes and chargebacks
  8. Changes to this policy
  9. Contact

1. Overview

Fimuro sells prepaid credit packs for a digital service. Credits are added to your account instantly after payment, so our refund rules are designed to be fair to you while preventing abuse. This policy applies to every purchase made on fimuro.com or fimuro.com and forms part of our Terms & Conditions.

2. When you can get a refund

SituationRefund
You change your mind within 7 days of purchase and have used fewer than 10% of the credits in the packFull refund of the amount paid
You were charged but credits were not added to your account, and we cannot add them within 2 business daysFull refund
You were charged more than once for the same orderFull refund of every duplicate charge
A technical fault on our side made the Service unusable for more than 48 continuous hours during your credit validity periodPro-rata refund of unused credits, or replacement credits — your choice
We discontinue the Service or permanently remove a core feature you bought credits forPro-rata refund of unused credits bought in the previous 12 months
You were charged after cancelling, or charged an amount different from the price shown at checkoutRefund of the difference or the full charge

3. When a refund is not available

  • More than 7 days have passed since purchase and none of the fault situations above applies.
  • 10% or more of the pack's credits have been used.
  • Credits have expired (12 months after purchase).
  • You are dissatisfied with the artistic quality of AI output. Generation results vary; we recommend using the free credits to test the Service before buying.
  • Your account was closed for breaching the Acceptable Use rules.
  • The payment was made by a third party without your authorisation and you have already raised a dispute with your bank or wallet provider — in that case the dispute process replaces this policy.

4. Cancellation

Because Fimuro has no subscription and no recurring charges, there is nothing to cancel after a purchase. You can stop using the Service at any time. If you want to close your account, go to Settings → Account → Delete account or email [email protected]. Any refund you are entitled to under this policy will be processed before the account is deleted; other unused credits are forfeited.

An order can be cancelled before payment simply by leaving the checkout page. No amount is charged until the gateway confirms your payment.

5. How to request a refund

  1. Email [email protected] from the email address on your Fimuro account, or use the contact form with the topic "Refund request".
  2. Include: your account email, the invoice number (from your receipt or Billing page), the payment method used, the gateway transaction ID, and the reason.
  3. We acknowledge every request within 1 business day and give a decision within 3 business days.
  4. You may also call or WhatsApp +880 1790-648132 during support hours.

6. How and when you get the money

  • Approved refunds are returned to the original payment method only — the same bKash, Nagad, Rocket, Upay account, card or bank account used for the purchase. We cannot send refunds to a different account or in cash.
  • We instruct the payment gateway within 2 business days of approval.
  • Mobile financial services (bKash, Nagad, Rocket, Upay): usually within 3–5 business days.
  • Cards: 7–10 business days, depending on your issuing bank's statement cycle.
  • Internet banking: 5–7 business days.
  • Refunds are made in the currency charged (BDT or USD) for the exact amount charged. Bank or wallet fees charged to you by your provider are outside our control.
  • Refunded credits are removed from your balance when the refund is approved.

7. Disputes and chargebacks

If you believe we have not followed this policy, reply to our decision email and ask for it to be escalated; a manager will review it within 5 business days. We ask you to contact us before opening a chargeback or a dispute with your bank or wallet provider, because we can usually resolve issues faster. Chargebacks filed while a refund request is already being processed may delay the outcome. Consumers in Bangladesh may also complain to the Directorate of National Consumer Rights Protection (DNCRP).

8. Changes to this policy

We may update this policy; the date at the top shows the current version. The policy in force on the date of your purchase applies to that purchase.

9. Contact

Billing and refunds: [email protected] · Phone/WhatsApp: +880 1790-648132 · Saturday–Thursday, 10:00–22:00 (Bangladesh Standard Time, GMT+6)
Fimuro, Ullapara, Sirajganj, Bangladesh